Elior to roll out online menus to transform customer experiences

New system, provided by software development company Ten Kites, will be rolled out at around 30 selected sites

Elior UK has announced it will be rolling out online menus at around 30 selected sites after a highly successful pilot at the Wellcome Genome Campus, which has resulted in more than 6,000 menu visits in the first month.

The system – provided by software development company Ten Kites – allows customers to remotely access menus so they can check the price, allergen information and nutritional content of different dishes in real time.

The online menus automatically pull information from Elior’s recipe hub, StarChef, allowing seamless data transfer. This frees up more time to focus on producing great food and excellent customer service.

Game changer

Jennifer Rees, facilities manager at the Wellcome Genome Campus, said: “The system has been a real game changer for the team. It allows us to manage what menus appear online, preview new ones and schedule dates information goes live. And our customers love it – because they can check everything remotely.”

Carl Morris, director of marketing & corporate communications at Elior, said: “Elior prides itself on delivering a first class customer experience. Thanks to this new technology, customers can check important information like the allergen content of dishes from wherever they are, whenever they want. And for the Elior team, it’s simplified an otherwise time consuming process, allowing us to focus more on what we do best – great food and excellent customer service.”

Stuart Wilson, CEO of Ten Kites, said “We’re delighted Elior has decided to roll our system out at more of its sites. We look forward to continuing our work with Elior, helping streamline operations and improve customer experiences.”

Further information:

Elior operates high profile catering contracts across the B&I, health & care home, defence, education, stadia and heritage sectors. It provides customers with a bespoke offer that focuses on great food, drink and customer service and couples it with the benefits that a large company brings. Elior UK is part of Elior Group which operates worldwide with annual revenues of €5,674 million.

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