As the hospitality industry continues to grapple with burnout, high turnover, and persistent absenteeism, The Burnt Chef Project has relaunched its upgraded Employee Assistance Programme (EAP) – a targeted, affordable wellbeing solution created specifically for the hospitality workforce.
Designed with the unique pressures of the sector in mind, this enhanced service delivers multilingual, toll-free, 24/7 access to therapy, coaching, and mindfulness support. Offered at just £5 per employee, the programme addresses a critical gap in mental health provision across the industry.
This updated EAP is vital in the industry, now more so than ever, Kris Hall, founder of The Burnt Chef Project, comments: “Our research shows that 4 in 5 hospitality professionals have experienced mental health issues during their career. Most traditional support systems don’t reflect the unique pressures of this industry; long hours, night work, diverse teams, and inconsistent access to HR or benefits. This service was built to change that.”
The upgraded EAP includes:
- 24/7 access to therapy, mindfulness and life coaching
- Up to six sessions per issue, per year
- Multilingual support and toll-free numbers across key markets
- Support for both personal and professional challenges, including stress, anxiety, grief, parenting, and relationships
- Fully confidential with no reporting back to employers
- Access to 26 on-demand mental health and wellbeing modules from The Burnt Chef Academy
- A suite of downloadable workplace resources and signposting tools for teams
- Availability to a dedicated app, WhatsApp and web browser, as well as a toll free number to ensure access to those in any form of communication chosen
- Country specific legal, debt and managerial advice provided
The service is available immediately, offering hospitality businesses the ability to provide comprehensive mental health support at a fraction of standard market costs – without compromising on quality or accessibility. It also extends to family, as supporting families in times of need is key to help reduce and relieve any additional stress.
“This isn’t a tick-box benefit. It’s a practical, powerful tool for building a healthier, more resilient team – and it’s priced to make wellbeing non-negotiable, not a luxury,” says Hall.
To ensure no one is left behind, The Burnt Chef Project also continues to fund free access to the programme for hospitality professionals without employer-provided support.
Further details:
To find out more or to enrol your business, visit: theburntchefproject.com/EAP.
A groundbreaking 2025 report, The Kitchen Condition, was recently published by Halton Group and The Burnt Chef Project, in collaboration with 1473 Media. Based on extensive survey data from 146 chefs across North America, the report highlights how sub-optimal kitchen environments are significantly impacting staff wellbeing – and triggering a staffing crisis across the hospitality sector. The Kitchen Condition can be downloaded here.
