RICHARD HARRISON 3806 Lakedale. Dr. ? Hilliard, Ohio 43026 ? 614.743.1786 ? richardharrison3@gmail.com SALES/ACCOUNT MANAGER Performance-driven professional with sales experience and proven achievements in account management and client retention. Self-motivated and customer-focused with demonstrated skills in relationship building and accurately assessing client needs and identifying best-fit solutions. Strong service-oriented background on both the technical and managerial levels. Experience in training staff, researching products and identifying competitive strategies. You have a thorough understanding of account issues and always present a good solution. Sales Director, N. Wasserstrom & Sons AREAS OF STRENGTH ? Sales/Account Development ? Marketing/Advertising ? Customer Needs ? Time Management ? Improving Efficiencies ? Staff Development ? MS Office, JBA, PeopleSoft ? Restaurant Business Knowledge ? Identify Sales Opportunities HIGHLIGHTED ACCOMPLISHMENTS Increased sales by 18% on the third largest national chain account in the company resulting in sales of over $7M per year. Reduced errors by 50% saving the company $10K by improving manufacturing, distribution and accounting costs. Successfully maintained Army personnel files for 1,000+ employees designated for rapid deployment. PROFESSIONAL EXPERIENCE N. Wasserstrom & Sons, Columbus, Ohio, National Account Coordinator 2007 present ? Sell commercial foodservice equipment for fast food restaurants such as walk-in coolers, ventilation systems, ovens and fryers. ? Handle major accounts within the United States, Canada and South America. ? Develop and maintain a large customer base; assist new customers with obtaining credit lines and resolving issues. ? Serve as a liaison between departments regarding sales, reducing errors and improving efficiencies; departments are AP/AR, engineering, and three manufacturing facilities customizing stainless steel and cabinetry millwork. ? Ensure equipment meets the correct specifications and items are billed and shipped correctly. ? Negotiate and maintain vendor pricing. ? Explain the benefits of Energy Star equipment to customers. ? Perform follow-up contacts on all customer related issues in a timely and professional manner. ? Sketch, scale and read architectural drawings and CAD files to get quotes on equipment. RICHARD HARRISON PAGE 2 Smith & Wollensky Steak House, Columbus, Ohio Front Server 2005 2007 ? Served customers in an upscale restaurant. ? Built customer relations through high quality customer service. ? Provided face-to-face selling and communicated effectively to ensure customer expectations were met. ? Chosen to train and mentor new employees. ? Worked closely with management to identify and correct organizational issues. Marriott International, Inc., Chicago, Illinois Banquet Supervisor 2001 2004 ? Managed customer contact and staff for all on premise catering, private dining and events. ? Developed staffing plans and implemented training for new employees. ? Oversaw sales, cash and accrual accounting, expense budgets, product development and inventory control. ? Performed staff evaluations, coached staff and gave customer feedback to staff. ? Promoted from Banquet Server to Restaurant & Bar Manager to Banquet Supervisor. Barcelona Restaurant and Bar, Columbus, Ohio Chef 1999 2001 ? Assisted in the management of 10 culinary employees. ? Aggressively developed new and innovative products. ? Provided leadership and support toward team and individual goals. Hyde Park Chop House, Columbus, Ohio Kitchen Manager 1997 1999 ? Hired, trained and coached seven employees. ? Maintained inventory by ordering and stocking production items. ? Developed sauté, pantry and broiler cook functions. EDUCATION / TRAINING / MILITARY Bachelor of Science in Business Management University of Phoenix College of Dupage, Glen Ellyn, Illinois Hospitality Management 1 year Columbus State Community College, Columbus, Ohio Chef Apprentice Program 1 year Marriott International: Completed a nine week long training program on Supervisor Development and Customer Service Excellence U.S. Army, 82nd Airborne Division, Fort Bragg, North Carolina 4 years
