Welbilt extend parts warranty

Equipment manufacturer also ramps up further digital platforms to provide premium customer support

As part of the leading catering equipment manufacturers’ mission to support customers through the challenges of the pandemic, Welbilt UK has today announced that they have extended their complimentary 2 year parts warranty to April 2021.

Available with selected Convotherm, Merrychef and Crem* models, this generous warranty extension provides UK operators with a further 365 days of reassurance and operational piece of mind – factors which are critical to foodservice operators looking to invest in new equipment at this time.

“Whether a business is looking to invest in new equipment in order to satisfy increased takeaway demands, or an operator is looking to re-kit their kitchen during this period of lockdown in preparation for re-opening, the need for manufacturers to provide further added value and support on-top of top quality equipment is a must in these challenging times. It is for this very reason that we decided to extend our 2-year parts warranty offer, providing operators with further operational peace of mind which will take them through the course of this pandemic and beyond,” says Steve Hemsil, sales director – UK & Ireland, Welbilt.

Digital support

By extending the eligibility dates for this complimentary 1-year offer, warranties on orders delivered and invoiced between 1 June 2020 and 31 April 2021 will now be as follows:

  • Merrychef – 2-year Parts + 1-year Labour
  • Convotherm – 3-year Parts + 2-year Labour
  • Crem – 2-year Parts only (only applicable to coffee dispensing equipment)

As well as extending their parts warranty offer, Welbilt UK has also once again ramped up their digital support methods meaning operators and dealers can rack the brains of the Welbilt culinary, service and sales teams – teams who are currently dedicating the majority of their time to Welbilt UK’s valued network of customers, providing them with thorough one-to-one virtual support sessions which can be arranged via the phone, email or video call at the convenience of the customer.

Further details:

To find out more about Welbilt UK’s digital support methods, please visit www.welbilt.uk.

To find out more about Welbilt UK’s complimentary parts extension for Merrychef, Convotherm and Crem, please email service.uk@welbilt.com or call 01483 464 902



· Valid on orders placed from 1 June – 31 April 2021.

· Does not replace existing warranty packages.

· Covers all Convotherm + Merrychef appliances and all Crem coffee dispensing units (not valid on anything with a return to base warranty, such as grinders)

· Not valid in Ireland

· Parts only warranty extension


About Welbilt, Inc.

Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc® Ice, Merco®, Merrychef® and Multiplex®. These product brands are supported by two service brands: FitKitchen®, our fully-integrated kitchen systems brand, and KitchenCare®, our aftermarket parts and service brand. Headquartered in the Tampa Bay region of Florida and operating 20 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. We have approximately 4,800 employees and generated sales of $1.6 billion in 2019. For more information, visit www.welbilt.com.

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