The company also announces its partnership with Parts Town to improve availability of parts to its service network and customer base
Sam Scull has been promoted to general manager replacing Bruce Lukens, who has retired from his general manager responsibilities but will remain at Gaylord on a part-time basis in support of multiple special projects.
Scull, formerly the director of operations, has been with Gaylord industries since 2010 and holds a BS in Industrial Technology from Southern Illinois University and an MBA from Pepperdine University. Lukens has been general manager at Gaylord since 2012 and began his career with Gaylord in 1982.
“We would like to thank Bruce for his leadership and commitment to the success of the Gaylord brand throughout these years,” said Gaylord in a press statement.
Gaylord Industries partners with Parts Town
In other news from the company, effective 16 July, Gaylord has announces its partnership with Parts Town “to improve availability of our parts to our service network and customer base”.
“We are excited about our partnership which will allow for better coverage and a faster response to our customers,” James Kirkpatrick, parts & service manager added, “enabling us to respond faster with much shorter lead times than our current process”.
The Parts Town team is focused on delivering an extraordinary experience to Gaylord customers. Parts Town offers PartSPIN® 360-degree imaging technology, valuable interactive diagrams, convenient Smart Manuals, and the industry’s first mobile app which allows customers to easily find and view equipment manuals and order parts. These innovations, paired with same day shipping and extended hours of operation, ensure the correct part is ordered and delivered every time.
“We are excited about partnering with Gaylord Industries to improve the aftermarket sales and customer experience for their equipment and simplify their operations” said Clint Holder, vice president of manufacturer partnerships at Parts Town.
As innovators in kitchen ventilation for more than 75 years, Gaylord has the right products and service professionals to solve the priorities currently facing foodservice operators. Gaylord Industries is part of the ITW Food Equipment Group, which includes many brand name companies such as Vulcan, Wolf, Berkel, Wittco, Hobart, Traulsen, Baxter, Stero, Somat, Kairak, Bonnet, Foster, MBM and Peerless. For more information, visit www.gaylordventilation.com.
About Parts Town
Parts Town is the market-leading distributor of genuine OEM (original equipment manufacturer) foodservice equipment parts. When there’s a hiccup in any commercial kitchen, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. For more information, visit partstown.com.
Pictured: Bruce Lukens, who is semi-retiring, and Sam Scull who has been promoted to general manager