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Making The Right Choice

Following are a few suggestions you might consider when selecting a foodservice consultant:

1. Ask colleagues and other well-informed executives for several referrals. Check each one's credentials and give each candidate the same criteria for your project.

2. Ask for references and follow up on them, asking:

Were you satisfied with the services performed?
Why...or why not?
Would you hire this consultant again?
Why...or why not?
Did they meet your deadlines?
Did the consultant coordinate properly with other specialists on the project?

3. Ask each consultant to describe the best approach to your situation. This isn't asking for details - just a general description of the problem-solving process.

4. Visit and inspect some of their projects. If that's not possible, call the operators and talk frankly about their level of satisfaction with the consultant's performance.

5. Attempt to interview each finalist in person. Face-to-face meetings are invaluable.

If you are interested in contacting an FCSI Consultant, please contact the FCSI office closest to you or search our online member database.

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